Payments made to VoiceProEd for courses are non-refundable except in cases where VoiceProEd fully cancels the course. Should VoiceProEd cancel a program, participants will be offered a full refund of the registration fee. Refunds will be processed within 30 days of the cancellation notice. Should VoiceProEd reschedule the program to a later date, refunds will not be offered as participants will be able to view the course recording if they cannot make it live.

This policy ensures that our participants are treated fairly while also allowing us to maintain the integrity and quality of our programming. It reflects our commitment to providing excellent service and support to our learners, even in situations that require program adjustments.

VoiceProEd is dedicated to providing high-quality continuing education services and programs. We understand, however, that there may be occasions where individuals might not be fully satisfied with their experience. To address such situations, we have established the following policy for the resolution of complaints:

Submission of Complaints: Individuals can submit complaints in writing via email. This submission should detail the nature of the complaint and any relevant information that would aid in its resolution.

Acknowledgement of Complaints: Upon receiving a complaint, VoiceProEd will acknowledge receipt within 5 business days, ensuring the complainant that their concern is being taken seriously.

Review Process: Each complaint will be thoroughly reviewed by an individual within VoiceProEd. This process includes evaluating the complaint's details, consulting with involved parties, and reviewing relevant materials or records.

Timely Resolution: We aim to resolve complaints as quickly as possible. A formal response, including any actions taken or proposed solutions, will be provided to the complainant within 30 days of the complaint submission.

Confidentiality: All complaints will be handled with confidentiality and respect for the privacy of all involved parties.

Continuous Improvement: Feedback from complaints will be used as an opportunity for continuous improvement. VoiceProEd will regularly review and, if necessary, update our services, programs, and policies based on the insights gained from these complaints.

This policy reflects our commitment to maintaining a high standard of professionalism and customer satisfaction. We believe in the importance of addressing concerns promptly and effectively, ensuring that every individual's experience with our organization is valued and respected.

At VoiceProEd, we are committed to maintaining the highest standards of professional conduct among our staff, instructors, and participants. Our professional conduct policy outlines the expectations for behavior and interaction within our programs and activities.

Integrity and Ethical Behavior: All members of our community are expected to act with integrity and adhere to the highest ethical standards. This includes honesty in communication, respect for the intellectual property of others, and accuracy in representing one’s qualifications and achievements.

Respectful Communication: We promote a culture of respect and dignity. All interactions, whether in-person or virtual, should be conducted in a professional and courteous manner. Harassment, bullying, or any form of abusive behavior is strictly prohibited.

Confidentiality: Staff and instructors are required to maintain confidentiality regarding participant information and proprietary materials, except where disclosure is required by law or authorized by the participant.

Conflict of Interest: Individuals must avoid conflicts of interest or situations where their personal interests could improperly influence their professional responsibilities.

Compliance with Laws and Regulations: We adhere to all applicable laws and regulations, including those related to education, data protection, and employment.

Violations of this policy may result in disciplinary action, up to and including termination of employment or removal from our programs.

VoiceProEd is firmly committed to creating an inclusive and welcoming environment for everyone. Our non-discrimination policy prohibits discrimination on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Equal Opportunity: We provide equal opportunities in all of our programs and activities. Decisions regarding hiring, promotion, admissions, and evaluations are based solely on relevant criteria and individual merit.

Accessibility and Accommodation: We strive to ensure that our programs and facilities are accessible to all individuals. Reasonable accommodations are provided to enable the participation of individuals with disabilities.

Harassment-Free Environment: We are committed to maintaining a learning and working environment free from harassment and discrimination. Any reports of harassment or discrimination will be investigated promptly and thoroughly, and appropriate action will be taken.

Reporting and Resolution: Individuals who believe they have been subjected to discrimination or harassment are encouraged to report these incidents. We ensure that reports will be addressed confidentially and without fear of retaliation.

This policy reflects our dedication to fostering a diverse and inclusive community, where all members feel valued and empowered.

Anna Diemer (they/them):

Owner and instructor at Diemer Voice Studio, LLC

Co-Founder of VoiceProEd

Maurice Goodwin (he/him):

Salary from Houston Methodist Hospital

Adjunct Faculty at Lamar University Vocology Program

Adjunct Faculty at Sacred Heart University

Goodwin Voice & Speech, PLLC

Goodwin Voice, LLC

Co-Founder of VoiceProEd

The process to receive ASHA CEUs is as follows:

1. Purchase your course of choice on our website.

2. Complete the pre-registration form with your ASHA number and contact information.

3. Attend the course live or watch the complete recording of the course.

4. Complete and satisfactorily pass the post-course test.